Help

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

  1. Where are you located?
    • Fort Greene: 686 Fulton Street 
(at South Portland), Brooklyn, NY 11217
      Prospect Lefferts Gardens: 632 Flatbush Avenue 
(at Fenimore), Brooklyn, NY 11225
  2. Where do I park?
    • Metered street parking is available.
  3. What are your hours?
    • Fort Greene Hours: 10 AM - 10 PM, seven days a week
      Prospect Lefferts Gardens Hours: 10 AM - 9 PM Monday - Saturday, 10 AM - 7 PM Sunday
  4. How do I contact you?

ORDER QUESTIONS

 

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. If your order is time sensitive, please call us to confirm availability.
  2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For in stock orders we strive to ship them within 1-2 business days, and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
    •  We accept credit cards (Visa, MasterCard, Discover and American Express) and if you're picking up in store, you may pay in cash.  Greenlight gift cards can be used in the store, and Greenlight online gift codes can be used on our website.
  6. How can I check the status of my order?
    • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.
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