Direct to Home Frequently Asked Questions

Thank you for ordering from Greenlight! While we have added Curbside Pickup as an option, any orders for shipping are being shipped direct-to-home (DTH) from our distributor's warehouses.




Q. How long will it take for my order to arrive? Can you guarantee its arrival by a certain date?
A. Our distributor has an estimated 3-7 day processing time before books are shipped, as they contend with a backlog of orders and issues affecting the supply chain. UPS then takes about 3-5 days to deliver the package. Most customers are receiving their online orders within 1-2 weeks, but we are not able to guarantee arrival by particular dates.

Q. Has my order shipped? When will I receive my tracking number? 
A.  You will receive a confirmation email when Greenlight sends your order to the distributor for fulfillment. It may take an additional 3-7 days for our distributor to ship your package, at which point you will receive another confirmation email with tracking information.

Q. The link to check my order status isn't working.
A. You may need to log into the website before clicking the link.

Q. I only received part of my order. Where is the rest? Will my books ship all in one package?
A. Books may ship in multiple packages depending on availability between the distributor's warehouses. You will receive a confirmation email with tracking info for each shipment, which may not happen on the same day as each other.

Q. Can I add another book to my order or make a substitution? Can I change the destination?
A. We are not able to make any cancellations, additions, substitutions, or changes to shipping info after orders have been sent to the distributor. [One exception: pre-orders for future publications may be cancelled.]

Q. I no longer need/want the book I ordered. How can I return it?
A. We are extending our returns window to cover these cases. We will be able to process returns and exchanges in person as soon as our stores re-open. Please let us know if this is not feasible for you.

Q. I have not received my package even though UPS says it was Delivered.
A. In some cases UPS will mark packages as Delivered, but the package will not arrive for several more days. It's also possible the package was delivered to the wrong address, stolen, or otherwise lost. Please let us know as soon as possible and we we will work to find or replace your missing books.

Q. Can I change my shipping order to a curbside pickup order?
A. We aren't able to convert orders from one kind of shipping/pickup to another. If you would prefer curbside pickup, please cancel your existing order and place a new one for curbside pickup.  (Note curbside pickup is ONLY available for titles currently on hand in the store location where you are requesting pickup; see our Curbside FAQs page for details.)

Q: Can you ship to a PO Box?
A: Yes; shipping will be via US Postal Service if going to a PO Box.  Shipping pricing will remain the same as the pricing for UPS Ground.